Refund Policy

This policy explains when and how you can get a refund for AI API credits purchased on MuggleLink, operated by ROZO LLC.

1. What's eligible

Unused credits may be refunded within 30 days of purchase. If you top up your account and haven't spent the credits (or have spent only part of them), you can request a refund of the unused portion within 30 days of the original charge.

2. What's not eligible

• Consumed credits are not refundable. Once credits have been used to pay for an API call, that portion of the purchase is final.
• Promotional or bonus credits granted at no charge are not refundable, since no payment was made for them.
• Accounts terminated for abuse or violation of our Terms of Service forfeit any remaining balance and are not eligible for a refund.
• Requests made more than 30 days after the original purchase date.

3. How to request a refund

Email support@mugglelink.com with your top-up order ID (shown on /dashboard/billing) and the amount you'd like refunded. We may ask a few questions to confirm the request and the unused balance.

4. Processing time

Approved refunds are issued to your original payment method within 5–10 business days. Depending on your card issuer, it may take a few additional days for the credit to appear on your statement.

5. Questions

If you're unsure whether your top-up qualifies, email support@mugglelink.com and we'll help — we typically respond within 1 business day.